![]() As of this writing, Steam's support page indicates it has received 214,126 refund requests in the last 24 hours alone, accounting for about 90% of all user help requests. With the Steam Summer Sale going on this week, that number has surged dramatically. In your country, the following payment methods support refunds: PayPal. For these purchases, refunds can only be issued to the user's Steam Wallet. In May, Steam was handling about 50,000 refund requests on a daily basis. Some payment methods available through Steam do not support refunding a purchase back to the original payment method. Rust's number of refunds may have jumped somewhat with the current Steam Summer Sale. That policy lets people refund a game purchase for any reason, provided they ask for their refund within two weeks of the purchase, and have logged less than two hours of play time. You can only get a refund on a Steam game if you bought it directly from the Steam store, and you’ve played for less than two hours. The game launched in 2013, and had long since passed the 1 million mark by the time Steam introduced its refund policy in 2015. If you have been banned by VAC (the Valve Anti-Cheat system) on a. Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties). In a post on Twitter today, Newman revealed that the survival game has been refunded 329,970 times, returning a total of $4.38 million to players.Įarlier this year, Newman's Facepunch Studios announced that Rust had sold 5.2 million copies. If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out. Rust developer Garry Newman has given an indication of how much Steam's refund system can affect a particular game. ![]()
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